A beginner guide to setting up a Synology router | performing a soft reset


In this video, we’ll show you how to do a soft reset on your Synology router. This is super useful if you forget your password. As it won’t delete any settings or apps, but it will let you reset your admin password or create a new one.

Note: Just a heads up, a soft reset will create a new admin account while disabling any admin accounts the router was using before. You can either create a new admin account with a different username or use an existing admin account name that you’ve forgotten the password for.

  • Locate the reset switch on the rear of your router.
  • Using some sort of reset tool, ie a paper clip. Gently press and hold the reset switch for 5 seconds.
  • Connect to Synology Router Manager via a web browser.

Note: Your router won’t show any signs of being in soft reset mode. So, it’ll stay connected to the internet and all your wireless access points will keep working. However, if you’re having trouble connecting to your router, try plugging your computer directly into it using a network cable. The port you’ll need is port 2, as that’s usually the maintenance port.

To access Synology Router Manager, you’ll need to use a web browser and the IP address that’s been assigned to your router. If you’re not sure what your router’s IP address is, don’t worry! You can always try using the default IP address (192.168.1.1) that was used when setting up all Synology routers.

  • Refresh your browser to see the Synology Router Manager sign in page.
  • You should presented with a Reset Password page.
  • Fill out the form to create a new administrators account or reset the password to an existing account.
  • Select Submit.
  • Your router may now have multiple administrator accounts. So for security reasons it is best practise to delete any admin accounts that are no longer needed or have been disabled.
  • When prompted, confirm that you wish to delete the account.
  • Log into your active administrators account.
  • Open Control Panel, and select User.
  • Highlight the disabled admin account you no longer need.
  • Select the delete icon.

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