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A beginner guide to setting up a Synology router | performing a hard reset
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A beginner guide to setting up a Synology router | performing a hard reset

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In this video we are going to demonstrate how you perform a hard reset on a Synology router. As a hard reset will return your router back to its factory defaults. Typically you would perform a hard reset if you want to delete all settings and apps, and then reconfigure it from scratch.

Note: While performing a hard reset can be useful if you decide to reconfigure your router from scratch. It will not return the routers firmware to a previous state. Instead it will continue to use the version that was last downloaded. This is in keeping with Synology, who do not recommend that you attempt to downgrade the firmware of your router.

Quick reference notes
  • Log into SRM with administrators privileges.
  • From the SRM desktop select Control Panel.
  • Using the sidebar in Control Panel, select System.
  • Under Configuration Backup and Restore chose Restore factory default settings.
  • You will now be prompted to confirm that you wish to perform a factory reset.
  • When you select Erase All Data your router will be return to its factory defaults.

Notes: You will know that your router is being reset because the status light on the front of the unit will flash amber, or blue in the case of the Synology MR2200ac. It should also be noted that it can take between 10 to 15 minutes for a Synology router to perform a hard reset.

After factory resetting your router, the SSID will also reset. So if you need to reconnect to your router via WiFi ie to reconfigure it. The name of the routers wireless access point will start with “Synology_[part of its serial number]”. If prompted for a password when connecting to the SSID, you will need to enter the word “synology“. To then reconnect to Synology Router Manager, if you type either 192.168.1.1:8080 or http://synology.router.com in to a Web browser. You will be shown the setup wizard.

The alternative method for factory resetting a Synology router

  • If you can’t access Synology Router Manager in order to perform a hard reset. You can hard reset the router directly from the unit.
  • Wait roughly 10 minutes for the reset process to finish.
  • Locate the reset switch on the rear of your router.
  • Using some sort of reset tool ie a paper clip, gently press and hold the reset switch for 10 seconds.
  • When the status light on the front of the router starts to blink green release the reset switch.
The alternative method for factory resetting a Synology router
  • Locate the reset switch on the rear of your router.
  • Using some sort of reset tool ie a paper clip, gently press and hold the reset switch for 10 seconds.
  • When the status light on the front of the router starts to blink green release the reset switch.
  • Wait roughly 10 minutes for the reset process to finish.
Reference materials

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